Common Questions

Frequently Asked Questions

Everything you need to know about partnering with Shepherd's Haul — from dispatch to compliance to factoring.

Carrier Partnership Questions

Absolutely not. You are an independent contractor. We present your best options based on your criteria, but you have final say on every load. We work for you — not the other way around.
Yes. We act as your authorized agent under your MC authority. Your authority stays in your name — always. If you're in the process of getting your authority, reach out and we can advise you through the process.
We charge a flat 5% of gross load revenue. That covers dispatch, compliance monitoring, back-office management, and lane strategy. No hidden fees, no setup costs, no cancellation penalties.
None. Our partnership is entirely voluntary. If you're not happy with our service, you're free to leave at any time — no penalties, no paperwork. We earn your loyalty by delivering results.
OTR Solutions offers True Non-Recourse factoring — meaning they absorb the credit risk if a broker doesn't pay. You can receive funds within hours of delivery, instead of waiting 30–90 days for invoice settlement. We coordinate the factoring setup as part of your onboarding. Learn more about OTR Solutions.
Yes. We use Motive for real-time compliance monitoring, HOS tracking, and load status updates. If you don't have Motive yet, we'll walk you through setup during onboarding.
We source freight across the lower 48 states, with particularly strong lane density in the Southeast and Midwest.
Dry Van (48' & 53'), Flatbed, Step Deck, Reefer, Power Only, and Drop & Hook configurations. We match you with loads that fit your equipment and lane preferences.

Freight & Shipping Questions

Simply fill out our contact form or call us directly at (423) 330-7268. Provide your origin, destination, freight type, and timeline and we'll get back to you within 24 hours.
Every carrier in our network is screened for active MC authority, minimum insurance coverage, and satisfactory CSA scores before they move any freight. We also monitor their compliance continuously through Motive ELD.
Yes. Our carriers are equipped with Motive ELD, providing real-time GPS tracking. We also perform proactive check calls and provide status updates at key milestones throughout the load.

Didn't find your answer?

Reach out directly and we'll respond within 24 hours.